Stikkord: feedback

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Feedback – Yes or No?

I had a good discussion with a coach from Erickson College (http://erickson.edu/) and we disagree on something which is very important for me. Feedback…

At Erickson College they learn that as a coach you should never give feedback – because it will lead the coach to do the same next time.

For me this is so very wrong for what I am thinking and doing as a mentor. I have feedback as one of the five tools to use as a mentor. But of course you have to be careful and discuss more about the feedback and what to bring further.

For my friend, the Erickson College coach, that wasn´t any better, but he understood what I meant . And that is a reminder that there are different methods and possibilities.

And as a mentor or coach is it important to think this trough, and find out what you would do and what suits you as a mentor or coach. There is nothing wrong about feedback, the mentee or coach is the main person her not the tool. Remember that…

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How To Give Good Feedback: 11 Simple Rules

Giving feedback isn’t just a great way to help employees around you perform better. If done properly, it will also make them feel better! Read the 11 simple rules below on how to provide good feedback to a team, employees or fellow workers. These rules came from an article in www.leadership-expert.co.uk

 

Simple Rule 1: Give feedback the time it deserves. Great feedback isn’t shouted to an employee across the carpark at the end of the day. Try to dedicate time for the sole purpose of giving feedback, whether it’s just a minute or part of a formal meeting. Properly announce your intentions by asking, “I would like to give you some feedback on X, would that be OK?”.

 

Simple Rule 2: Be Honest. The purpose of giving feedback, (whether positive or constructive), is to align the persons perception of their behaviour with reality. If your idea of feedback is to spoon feed half-truths in an attempt to shift their behaviour to suit your ends, you may be only making things worse.

 

Simple Rule 3: Use the ‘compliment sandwich’ or more exotic varieties. A compliment sandwich is where you offer a compliment followed by a constructive point, and closed with a further positive feedback point.

The theory is that this approach will help the conversation end on a positive note. However a word of warning to those dealing with savvy employees & especially middle management (who may use this technique themselves); don’t strictly stick to this exact recipe because it is a very transparent strategy.

If an employee actively recognises you are using a compliment sandwich, they may choose to ignore the positive comments in the belief that the ‘true’ purpose of the conversation is for you to communicate the constructive point, and this may cause them to react defensively.

 

If you want to read more www.leadership-expert.co.uk/how-to-give-good-feedback-employees-team-collegues/

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How Do You Know Mentoring Works?

Whether you use sophisticated metrics or simply ask participants, it is important to gain feedback on mentoring to evaluate whether the relationships worked, made a difference and contributed worthwhile organisational outcomes.

Plan to gather both qualitative and quantitative data before, during and after the mentoring.

Success Indicators – identify what you can measure pre and post mentoring to gauge benefits;

Early Follow-up – check in with people soon after the program launch to ensure that they have made contact and begun the mentoring relationship;

Monitor – stay in touch, build two-way communication, identify any potential problems and resolve them sooner, rather than later;

Mid-point Review – get the group together, face-to-face or via webinar. Workshop what’s working well and what could improve. Help them create strategies to gain the most value from their mentoring

Finalé – a final group session gives closure to participants. Make it special and acknowledge their contribution. This is the time to recognise their achievements and take feedback for improvement for future programs. Questionnaires can be used to elicit their evaluation and quantify qualitative input.

Post-program – schedule review of longer-term success indicators at appropriate intervals. Mentoring will show immediate benefits but the greatest gains come from the enduring effect of mentoring.

Mentoring as a one-off event may be indelible for individuals but mentoring imbedded in the culture is the ultimate measure of success. If the benefits of mentoring are to be perpetuated, it is what you do after your mentoring program that will determine if mentoring works.

The author of this article is Ann Rolfe, and was first published 18. february 2010 on www.mentoring-works.com.